Faq Sections
› Is my artificial grass suitable next to a pool ?
All synthetic turf in our collection are chlorine and salt water resistant, making it suitable for use around a pool.
› Does a artificial grass heat up in the sun ?All synthetic turf heats up in the sun. Depending on your location, hot weather may cause the temperature of the surface of the turf to rise slightly. If this happens to you, we recommend that you cool your floor with a cold water spray.
› Does artificial grass drain rainwater ?All our turfs are permeable. The back of the synthetic turf is perforated with holes every 10cm to evacuate water. This permeability allows 60 liters per minute per m², which is the equivalent of a very heavy rain.
› How do I lay my own grass ?You may very well consider installing your synthetic turf yourself, without calling a professional. Browse our different installation guides, on soft ground or hard ground, and then see our full range of accessories to make connections, fix your grass, or maintain it.
› What are our delivery delay ?
The delivery delay is 10 working days from the validation of the order.
› Who will deliver my artificial grass ?
We use two different carriers to deliver our turf :
- TML : For an order with at least one roll with a width greater than or equal to 3 meters, or with a weight greater than 30kg.
- TNT : For an order with each roll of width less than or equal to 3 meters, and with a weight less than 30kg.
› Can the artificial grass be transported upstairs or on my roof terrace?
Our deliveries are all made at the "doorstep", ie they are made at the bottom of your building or at the entrance of your home.
› What packaging do I receive my artificial grass ?
Artificial grass ordered will be shipped and delivered on a roll. The width chosen for your roll will be the span of it, so it will be rolled lengthwise. The longer your roll length, the larger your roll diameter will be.
› Will I be notified in advance of the delivery of my artificial grass ?
Depending on the weight and dimensions of your rolls, you can be notified by phone 24 to 48 hours in advance of the delivery of your grass to set an appointment. This will for example be the case for a roll between 3 and 4 meters, or other dimensions if greater than 30kg.
We offer 3 payment methods to place your order:
› Payment by credit card
› Payment by credit card in 3x free of charge
› Payment via Paypal
The collection of CB and 3x free payments is done D+1 after placing the order.
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› What are our delivery times?
The delivery time is 5-10 working days from the validation of the order.
› Can my packages be transported to my residence or to my upstairs apartment?
Our deliveries are all made at the "doorstep", ie they are made at the bottom of your building or at the entrance of your home.
› Under what packaging do I receive my green walls or my artificial plants?
Green walls and artificial plants will be shipped in rigid and sturdy cardboard.
› Will I be notified in advance of the delivery?
Depending on the number, weight and dimensions of the items ordered, an appointment will be made by SMS or directly by a phone call to deliver the goods in the best conditions.
We offer 3 payment methods to place your order:
› Payment by credit card
› Payment by credit card in 3x free of charge
› Payment via Paypal
The collection of CB and 3x free payments is done D+1 after placing the order.