Terms of delivery
The delivery time is 10 working days from the validation of the order (Saturdays, Sundays and public holidays are excluded from the calculation of the time as well as Corsica as a destination)..
The merchandise is given to the transporter who sends it to the distribution platform corresponding to your delivery address.
ointment. He will give you a half-day delivery time slot (morning or afternoon) and check the accessibility of your delivery address.
WARNING : TML deliveries are made with 19 tons trucks, remember to check the accessibility of your address.
Any signage indicating a weight/height restriction will result in a re-delivery of the package with a light vehicle, and additional charges.
If this concerns you, please contact EXELGREEN at 08 05 29 01 90 for more information
The delivery is made by a person and is carried out "not of door" (no delivery on the floor).
The presence of a person is essential for the signature of the delivery order and the goods cannot be left on the spot without it.
In case of absence of your part, in spite of the previously fixed appointment, the merchandise is returned on the transporter's warehouse and it is necessary the prior agreement of Exelgreen to make a new delivery.
To allow the recipient to follow the parcel, an email containing a tracking link is sent by EXELGREEN indicating the information related to the shipment of the parcel.
The delivery time is 4 to 5 working days from the date of shipment in metropolitan France (Saturdays, Sundays and holidays are excluded from the calculation of time).
The merchandise is given to the carrier who routes it to the distribution platform corresponding to your delivery address.
The GLS transporter makes an initial visit without making an appointment in order to deliver your order as quickly as possible.
The delivery is carried out by a person and is carried out "not of door" (no delivery on the floor).
The presence of a person is essential for the signature of the delivery order and the merchandise cannot be left on the site without it.
In case of absence of the addressee, a notice of passage mentions the information necessary for the withdrawal of the parcel. The parcel will be kept for ten (10) working days in the delivery agency designated on the delivery notice before being returned to the sender.
In the absence of information concerning the door code or erroneous information, the parcel will be kept for ten (10) working days (D+10) while waiting for updated information from the sender.
In the event of an erroneous address or a refused parcel, GLS undertakes to notify EXELGREEN, which will have to give new instructions as soon as possible, the parcel being kept for five (5) working days (D+5) in the delivery agency designated to the Client before being returned to the sender.
In case of returned goods, Exelgreen's customer service will contact you to decide what to do with the order.
To allow the recipient to track the package, an email containing a tracking link is sent by EXELGREEN indicating the information related to the shipping of the package.
The delivery time is 5 working days from the validation of the order (Saturdays, Sundays and public holidays are excluded from the calculation of the time as well as Corsica as a destination)..
The merchandise is handed over to the carrier who will forward it to the distribution center corresponding to your delivery address.
The KUEHNE+NAGEL carrier will contact you by phone at least 24 hours before the delivery to make an appointment. He will give you a half-day delivery time slot (morning or afternoon) and will check the accessibility of your delivery address.
Any signage indicating a weight/height restriction will result in a re-delivery of the package with a light vehicle, and additional charges.
If this concerns you, please contact EXELGREEN at 08 05 29 01 90 for more information
The delivery is made by a person and is carried out "not of door" (no delivery on the floor).
The presence of a person is essential for the signature of the delivery order and the goods cannot be left on the spot without it.
In case of absence of your part, in spite of the previously fixed appointment, the goods are returned on the deposit of the carrier and it is necessary the agreement of Exelgreen to make a new delivery..
To allow the recipient to follow the parcel, an email containing a tracking link is sent by EXELGREEN indicating the information related to the shipment of the parcel.